Effective Date: July 9, 2026
Welcome to Batteries Custom. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or requesting our battery manufacturing services, you agree to comply with these terms.
Batteries Custom specialises in custom battery pack design, battery cell integration, OEM and ODM battery manufacturing solutions for industrial, medical, robotics, consumer electronics, and other specialised applications.
Please read these terms carefully before placing an enquiry, requesting a quotation, or purchasing our products.
1. Company Information
Batteries Custom provides professional custom battery solutions, including battery pack design, lithium battery manufacturing, battery module integration, prototype development, testing, and production services.
Our services are mainly provided to businesses, distributors, equipment manufacturers, engineering companies, and other professional customers worldwide.
2. Custom Battery Products and Services
Due to the nature of custom battery manufacturing, most products are developed according to customer requirements, including but not limited to:
- Battery chemistry selection
- Voltage and capacity requirements
- Battery dimensions and mechanical design
- Discharge and charging performance
- Connector and cable configuration
- Battery management system (BMS) requirements
- Safety and certification requirements
Each customised battery project may require technical evaluation and confirmation before production.
3. Product Specifications and Customer Approval
Customers are responsible for providing accurate technical requirements, application information, and operating conditions before production.
Before manufacturing begins, customers may be required to confirm:
- Product specifications
- Engineering drawings
- Battery structure design
- Electrical parameters
- Sample approval
- Packaging requirements
Once specifications are approved, production will follow the confirmed technical documents.
Any modifications requested after approval may affect production schedules, costs, and delivery times.
4. OEM and ODM Services
Batteries Custom provides OEM and ODM battery manufacturing services.
Customers may request:
- Custom battery pack development
- Private label solutions
- Product branding
- Structural optimisation
- Battery performance improvements
OEM and ODM projects are subject to technical feasibility evaluation, minimum order requirements, and agreement between both parties.
5. Quotations and Pricing
All quotations provided by Batteries Custom are based on the information available at the time of quotation.
Prices may vary depending on:
- Battery materials
- Cell supplier changes
- Production quantity
- Design requirements
- Certification requirements
- Shipping conditions
A quotation is valid only for the period stated in the quotation document unless otherwise agreed.
6. Payment Terms
Payment terms will be confirmed before order acceptance.
Depending on project requirements, payment arrangements may include:
- Deposit payment before production
- Balance payment before shipment
- Payment terms agreed for long-term business cooperation
Production will begin after technical approval and receipt of the required payment.
7. Production and Delivery Time
Production lead times depend on:
- Product complexity
- Material availability
- Quantity requirements
- Testing procedures
- Certification requirements
Estimated delivery times provided by Batteries Custom are based on current production conditions and may be affected by unexpected circumstances, including supply chain disruptions, transportation delays, or regulatory requirements.
8. Quality Control and Testing
Batteries Custom follows strict quality control procedures during battery manufacturing.
Quality control processes may include:
- Incoming material inspection
- Battery cell verification
- Electrical performance testing
- Charging and discharging testing
- Safety testing
- Aging testing
- Final product inspection
Customers may request relevant testing documents or quality information according to project requirements.
9. Shipping and Export Compliance
Battery products are subject to international transportation regulations, especially lithium battery shipping requirements.
Customers are responsible for providing accurate destination information and ensuring compliance with local import regulations.
Batteries Custom may provide:
- Export documentation
- Product specifications
- Safety documents
- Shipping support
However, customs clearance requirements and import duties remain the responsibility of the customer unless otherwise agreed.
10. Product Warranty and After-Sales Service
Warranty terms depend on the specific product agreement, battery application conditions, and usage environment.
The warranty does not cover failures caused by:
- Improper installation
- Incorrect usage
- Physical damage
- Unauthorised modification
- Overcharging or misuse
- Environmental conditions outside specifications
For warranty claims, customers should provide relevant product information, usage details, and supporting evidence for evaluation.
11. Intellectual Property Rights
All intellectual property rights related to customer-specific designs, drawings, technical documents, and proprietary information shall be handled according to the agreement between Batteries Custom and the customer.
Customers must not copy, reproduce, or distribute Batteries Custom’s proprietary designs, technical solutions, or confidential information without written permission.
12. Confidentiality
Both parties agree to protect confidential information exchanged during cooperation, including:
- Product designs
- Technical specifications
- Business information
- Manufacturing processes
- Pricing information
Confidential information shall not be disclosed to third parties without prior written consent unless required by law.
13. Limitation of Liability
Batteries Custom is responsible for manufacturing products according to confirmed specifications and agreed quality standards.
We are not responsible for indirect losses, business interruption, loss of profits, or damages caused by factors outside our reasonable control.
Customers are responsible for ensuring that the selected battery solution is suitable for their final application.
14. Website Information
We make reasonable efforts to ensure that information published on our website is accurate and updated.
However, product specifications, images, availability, and technical information may change due to improvements in manufacturing processes or product development.
Website information does not replace formal technical documents, quotations, or agreements.
15. Changes to These Terms
Batteries Custom reserves the right to update or modify these Terms & Conditions at any time.
The updated version will be published on this page with the effective date indicated above.
Customers are encouraged to review these terms periodically.
16. Contact Information
If you have questions regarding these Terms & Conditions, product enquiries, or cooperation opportunities, please contact us.
Batteries Custom
Custom Battery Pack Manufacturer & OEM Battery Solution Provider
Email: info@batteriescustom.com
Website: https://batteriescustom.com